Shipping
In order to save you time and money on shipping, import, and duties costs, products from k9sportsack.ca are shipped directly from a 3rd party logistics company.
ICS Courier Standard Shipping
Orders placed before 1 pm EST within the Greater Toronto Area will arrive the same day. Shipments outside of GTA will arrive in 2-5 business days depending on the distance and location from our warehouse.
All items ship from our warehouse location:
724 Caledonia Rd
Toronto, ON, M6B 3X7
Canada
K9 Shipping Security
This optional protection is offered solely to effectuate the shipment of your package(s). Package Insurance covers reshipment of lost or damaged product with the same shipping method and product as reflected in the original order.
How do I submit a shipping insurance claim?
*** Before submitting a claim please check mail box, parcel locker, and/or front desk. Most packages are small enough to fit in a standard mailbox.***
Submit claims by sending an email to canada@k9sportsack.com with the text "SHIPPING INSURANCE CLAIM REQUEST" as the subject text. Please include these items in the email body:
- The order number and/or email associated with your product.
- Provide full shipping address and product ordered.
That's it! Our customer service representatives will verify order status with the shipping carrier and respond to customers within 24 hours (weekends and holidays excluded) to confirm the status of a pending shipping insurance claim.
The Fine Print
*Our customer service claims specialists will investigate the status of original orders for which claims are being submitted to verify packages have genuinely been lost, stolen or damaged. Fraudulent claims are subject to voided shipping insurance warranty. Also, If the address provided in the original order was incorrect, insurance is void. If the customer receives both shipments, one must be returned within 10 days or shipping insurance is void and full order price remains in force for both orders. Approved claims orders will be reshipped on the next available shipping day.
The Fine Print
*Our customer service claims specialists will investigate the status of original orders for which claims are being submitted to verify packages have genuinely been lost, stolen or damaged. Fraudulent claims are subject to voided shipping insurance warranty. Also, If the address provided in the original order was incorrect, insurance is void. If the customer receives both shipments, one must be returned within 10 days or shipping insurance is void and full order price remains in force for both orders. Approved claims orders will be reshipped on the next available shipping day.
Backordered Items
If your order includes a backordered product all products will ship together when the backordered items are in stock. Unless otherwise indicated by the customer and separately billed shipping rates are negotiated with the customer on a case by case basis.